Configuring CMDB Selection Priority
Multiple CMDB items can be linked to calls and requests. You can prioritize CMDB items so that the system can select one, and apply the SLA for that one.
When evaluating a call or request to apply an SLA, the system will evaluate the CMDB Selection Priority list after evaluating the Agreement Selection Priority.
- Select
and then Admin. From the sub-menu, select System Administration 
. - Expand the Service Level Management group in the Explorer pane if necessary. You may need to scroll up or down to see this. Select CMDB Selection Priority
. - The CMDB Selection Priority window appears, showing all CMDB Item fields defined in the system. This includes both standard fields and fields added through the Designer
. - To set up the CMDB selection priority for calls, leave the Calls radio button selected. To set up the agreement selection priority for requests, select the Requests radio button.
- In the left-hand browse table, select the CMDB selection priority you wish to make available as agreement selection criteria.
- Select
or double-click the priority. - Use the
and 
buttons to specify the order in which you want the criteria to be evaluated when vFire Core searches for a matching agreement to apply. - To remove an added CMDB selection priority, select it in the right-hand browse table. Select
. - Once you have completed your CMDB selection priority, select
to apply the changes.
You do not have to include all of these options in your priority list.
You should only remove a field from the list if you are sure that you will never want vFire Core to search against that field when looking for an agreement.